Opening Job
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs • Arrange business meetings with prospective clients • Promote the company’s products/services addressing or predicting clients’ objectives • Prepare sales contracts ensuring adherence to law-established rules and guidelines • Keep records of sales, revenue, invoices etc. • Provide trustworthy feedback and after-sales support • Build long-term relationships with new and existing customers • Develop entry level staff into valuable salespeople• Becoming familiar with the company’s products and services.
• Attracting new clients through direct contact and collaboration with the marketing department.
• Researching to find and connect with prospective clients.
• Maintaining relationships with existing clients.
• Identifying new business opportunities.
• Developing and implementing new sales strategies to grow the business.
• Maintaining and updating sales and business development reports.
• Helping the marketing department with promotional projects.
• Negotiating with clients to secure deals at attractive prices.
• Reviewing clients’ feedback and making necessary changes.
• Customer Assistance: Provide prompt and courteous technical support to customers via phone, email or visiting the client location.
• Issue Diagnosis: Understand and diagnose customer-reported problems with Tally software to identify the root cause.
• Troubleshooting: Offer step-by-step guidance and solutions to resolve software-related issues, including installation, configuration, and usage problems.
• Product Knowledge: Stay updated on Tally software updates, features, and functionalities to provide accurate and relevant assistance.
• Escalation Handling: Escalate complex technical issues to senior support staff or developers when necessary.
• Feedback Collection: Gather feedback from customers to improve product usability and customer experience.
• Training: Conduct training sessions or webinars for customers to enhance their Tally skills.
• Issue Resolution Tracking: Follow up with customers to ensure that their issues have been resolved satisfactorily.
• Collaborate with clients and internal teams to gather and analyze business requirements.
• Design and develop custom applications and workflows using Zoho Creator's Deluge scripting language.• Implement and maintain data integrations and APIs to connect with third-party systems.
• Create and maintain comprehensive documentation for applications and workflows.
• Optimize and troubleshoot Deluge scripts for performance and reliability. • Conduct testing and quality assurance to ensure the functionality and accuracy of applications. • Provide technical support and training to clients and end-users.• Stay up-to-date with Deluge scripting language enhancements and Zoho Creator platform updates.
• Understand the customer requirements for solution/customization
• Check feasibility of the customer’s requirement with Tally default • Prepare project plan for the solution/customization development • Develop solutions/ customization as per the requirements of the customer • Develop industry-specific modules for the use of Tally customers • Good requirements analysis and design skills – can analyse processes and provide implementation advice• Proficient in use of Tally Definition Language (TDL)
• Thorough knowledge of Tally ERP 9
• Expertise in customization and Integration using TDL Tool
• Implementation of Zoho books, inventory
• Module customization
• provide accounting training sessions
• Filing GST TDS returns
• Maintains financial records
